How can we help?

Try these in order:

1. Sign in to your account page. The URL is always visible there for any active subscription.
2. Check your spam / promotions folder — the welcome email comes from no-reply@just99.club.
3. If the email isn't there and the URL isn't on your account page, it's likely a payment webhook delay. Wait 5 minutes and refresh your account page.
4. Still nothing after 10 minutes? Contact us with the email you used to subscribe — we'll resend within an hour.

This usually means one of two things:

• The GPT was rotated. Each Bot is updated periodically. Active subscribers get the new URL automatically by email + on the account page. Sign in and use the current URL from there.
• Your subscription lapsed. If a payment failed 7+ days ago and wasn't resolved, your subscription is inactive and the URL no longer works. Resubscribe to get the current URL.

A free ChatGPT account is enough to open and use most of our Bots. Some heavier-use Bots are smoother on ChatGPT Plus, but it's never required.

No. The URL is licensed to your account only. Re-sharing or republishing is a violation of our Terms and may result in account suspension. For team access, each member should subscribe individually.

1. Sign in.
2. Go to My account.
3. Click Cancel next to the specific subscription you want to stop.

Cancellation stops future renewal. You keep access until the current billing period ends. Cancelling one subscription doesn't affect any other Bot subscriptions you have. Details in our Cancellation Policy.

This is rare but happens when a payment is captured but the webhook hasn't synced. Wait 5 minutes and refresh. If still not synced after 15 minutes, contact us with: the email you used to subscribe, and the Razorpay payment ID from your email receipt. We'll resolve within 1 hour.

You have a 7-day grace period. During this time, Razorpay automatically retries the charge. Your access continues. To prevent lapsing, update your payment method via the link in the failed-payment email, or from your account page. If 7 days pass without payment, the subscription lapses.

Invoices are auto-generated for every successful charge. Find them under My account → Billing history → Invoice. Each one includes our GSTIN and is claimable as a business expense.

Generally no — see our Cancellation & Refund Policy. Exceptions: service failure (we couldn't deliver the URL within 24 hours), duplicate / unauthorised charges, or statutory requirements.

Check your spam folder. Magic links expire after 60 minutes — request a fresh one if needed. If the email never arrives, try a different email address (some corporate inboxes block automated mail), or contact us.

Email support@just99.club from your current registered email with your new address. We'll verify and switch within 24 hours.

Cancel all active subscriptions first, then email support@just99.club requesting deletion. We'll remove your personal data within 30 days; some billing records are retained for 8 years as required by Indian tax law — see Privacy Policy.